Request account deletion

Start the account deletion request flow for collectors who want their personal data removed.

Email privacy team

How the request works

Send the deletion request by email so the privacy team can verify ownership before removing your account and personal data.

  1. Open the pre-addressed email to our privacy team.
  2. Confirm the username and email address tied to the account you want deleted.
  3. Send the request so we can begin verification.
  4. Reply to any follow-up questions we send before permanent deletion begins.
We keep the request flow plain and manual so every deletion is reviewed before it is finalised.

What gets deleted

Deleting your account removes the personal data and personalisation signals attached to your collector experience.

  • Your Moneylisa profile and account access.

  • Feed history, likes, follows, and other personal activity records.

  • Taste and affinity signals used to personalise your feed.

Verification and timing

We confirm each request before any irreversible action is taken.

  • We verify each request before processing it so nobody else can delete your account on your behalf.

  • Deletion is permanent after verification and cannot be undone.

  • Questions about your data rights can be sent to privacy@moneylisa.co.ke.

Back to Data Transparency
Prepared in accordance with the Kenya Data Protection Act 2019.