Effective July 12, 2026
This policy covers Drop 001 apparel sold by Moneylisa, a trading name of Mwema Wire Group Limited, for delivery within Kenya. It sits alongside our general Terms of Sale and our Shipping Policy. By placing an order you agree to it. It does not cover art prints or made-to-order editions, which carry their own terms. Nothing here removes any right you hold under Kenyan consumer law.
You may return an item within 7 days of delivery for a refund or credit note, provided it is:
How to start a return: email info@moneylisa.co with your order number and reason within the window. We will confirm the return address and next steps. Please do not send items back before we confirm.
Return delivery: the cost of returning an item is paid by you unless the item is faulty or incorrect. Please use a traceable method, as we cannot process a return we do not receive.
Exchanges: every piece is printed to order, so we do not offer exchanges. If a size or design is not right, return it under the terms above for a refund or a credit note, then place a new order for what you need.
If an item arrives faulty, damaged, or not what you ordered, tell us within 7 days of delivery with a photo. We will cover the cost of return and, at your choice, replace the item or issue a full refund including any delivery fee. This is in addition to your rights under Kenyan law.
For hygiene and fairness we cannot accept returns of items that have been worn, altered, or damaged after delivery, items returned without prior confirmation, or items returned outside the window. Sale or clearance items are final sale.
Each piece is printed and finished with care. Slight variation in colour, placement, or texture is a normal feature of the process and is not a fault. Follow the care guidance on the label to keep the print at its best.
To the extent permitted by law, our liability for any apparel order is limited to the amount you paid for it. We are not liable for indirect or consequential loss. Nothing in this policy limits liability that cannot be limited by law, including for death or personal injury caused by negligence.
This policy is governed by the laws of Kenya. We may update it from time to time, and the version in force is the one published at moneylisa.co on the date of your order. For anything unresolved, contact us first and we will work to settle it fairly. Questions, or a return to start? Email info@moneylisa.co with your order number.